Miriam Mitchell is an experienced professional in performance analytics and IT service management, currently serving as Senior Manager of Performance Analytics Processes at Raytheon Technologies since April 2022. Previous roles include ServiceNow Developer at World Wide Technology and Lead Software Engineer at UniGroup, Inc., where Miriam designed and implemented custom ServiceNow modules across various sectors. Certification as a ServiceNow Administrator and Developer underscores expertise in ITSM solutions. Additional roles include ITSM Implementation Consultant for Catholic Health Partners, Change Manager for Symphony ERP projects at Ascension, and Director-level positions focused on service operations and infrastructure at Mercy. Miriam holds a Bachelor of Science in Computer Science from Eastern Illinois University.
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