Scott Terrell is an Associate Director of HR Global People Services at Raytheon Technologies, where they lead an HR Service Center focused on enhancing service delivery and operational excellence. With a Master’s degree in Human Resources and Organizational Development from Manhattanville College, Scott brings extensive experience in managing contact centers across various roles, including Vice President at RBS Citizens and Manager at Aetna. Scott has demonstrated expertise in performance management, employee relations, and process improvement throughout their career, successfully collaborating with teams to meet and exceed performance metrics.
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