Shannon Bell is a seasoned engineering professional with extensive experience in technical support and testing within the telecommunications industry. Currently serving as a Senior Test Engineer at Raytheon Technologies since August 2023, Shannon previously held the position of Lead Tech in Engineering Services at the same company. Shannon's career spans over three decades, including roles at Ericsson, Nortel, Sprint PCS, and United States Cellular Corp, where responsibilities ranged from service delivery management and technical account management to senior technical support roles. A notable track record includes overseeing SLA delivery, managing technical escalations, and providing budgetary analysis. Shannon holds an Associate's degree in Electronic Technology from the Tennessee Institute of Electronics.
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