Caleb Ternak is a seasoned IT professional with extensive experience in customer support and technical engineering. Currently serving as a Senior Customer Success Engineer II at Rubrik, Inc. since November 2017, Caleb specializes in troubleshooting backup and cloud issues. Prior roles include Escalation Engineer and Senior Technical Support Engineer at HPE SimpliVity, where focus was on Hyper Converged technical issues, particularly in VMware and Networking. With earlier positions at NetApp as an Escalation Engineer and Technical Support Engineer III, Caleb handled CIFS/SMB escalations and provided level 2/3 support in networking environments. Additional experience spans roles in systems administration and network support at organizations such as HTC, Carolinas IT, and Power Design Inc. Caleb holds a BA in Business Administration from Hope International University and has foundational studies in Biblical Studies from Washington Bible College.
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