James Knott is a seasoned customer support leader currently serving as the Director of Customer Support at Rubrik, Inc., where they co-founded and lead the Ransomware Response Team and the Escalation Management Team. With a hands-on approach, James emphasizes results and continuous improvement, ensuring that Rubrik’s customers receive the highest levels of support. Previously, James held various roles at Rubrik, including Senior Customer Experience Manager and Senior Engagement Manager, where they were instrumental in developing customer support processes and enhancing customer satisfaction. Additionally, James has experience at Nutanix and NetApp, focusing on customer experience and technical support management.
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