Jon Sigmon has over 18 years of experience in technical support and escalation engineering across multiple technology companies. Currently an Escalation Engineer at Rubrik, Inc. since May 2017, Jon previously held positions at SimpliVity Corporation, EMC, NetApp, Microsoft, and Equitel Inc., where responsibilities included resolving complex technical issues, documenting trends, coaching support engineers, and managing customer relationships during critical situations. Jon's background features strong expertise in enterprise level support for various operating systems and network configurations, complemented by a degree from the University of North Carolina at Chapel Hill.
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