Michael Willard is a highly experienced technology professional with a solid background in technical support and engineering. Currently serving as a Senior Customer Success Engineer at Rubrik, Inc. since May 2022, Michael specializes in providing enterprise-level technical support for backup, recovery, and data management solutions. Prior roles include Senior Customer Support Engineer at ExaGrid and Senior Technical Support Engineer at Hewlett Packard Enterprise, where expertise in system-level troubleshooting and Linux server administration was demonstrated. Additionally, Michael held significant positions at IBM, including Team Lead - Staff Software Engineer focused on troubleshooting Netezza Data Warehouse appliances and providing solutions for IBM Lotus Connections. Michael's early career involved a Senior Consultant role at Agility Partners, successfully executing a large-scale Microsoft Exchange migration, and a Hardware Quality Assurance Co-Op position at Egenera. Michael holds a Bachelor of Science degree in Computer Engineering from the University of Massachusetts.
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