Prathiba Devi is a highly experienced Technical Support Manager at Rubrik, Inc. since March 2022, previously serving as a Service Delivery Manager at Hewlett Packard Enterprise from August 2007 to February 2022. In the latter role, Prathiba focused on team management and process improvement, overseeing account-level and escalation management, case reviews, and service-level agreements (SLAs). Prior experience includes roles as a Service Line Manager and a Technical Support Engineer at Hewlett Packard Enterprise, and as a Technical Support Engineer at Cli3L, where support was provided for broadband and network issues in the UK and Ireland. Additionally, Prathiba worked as a Customer Service Specialist at Iseva Systems Private Limited, providing support for mortgage loans and credit cards in the USA. Prathiba holds a Bachelor's degree in Biotechnology from Bangalore University, attained in May 2005.
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