Roma Y.

Roma Y. is a customer experience specialist with six years of expertise in enhancing customer relationships through service quality improvement, knowledge management, and operational implementations. They have held pivotal roles at various companies, including Dr. Squatch and Anthropologie, where they focused on omnichannel and direct-to-consumer operations. Currently, Roma serves as the Sr. Manager of Customer Experience at Ruggable, overseeing global initiatives. They are also pursuing a Bachelor of Arts in Communication at UC San Diego, where they have achieved Magna Cum Laude honors.