Brian Lee is a seasoned professional with extensive experience in customer insights and quality assurance across multiple sectors. As a Senior Analyst for Customer Insights at Rümi since May 2023, Brian focuses on enhancing customer experience through micro and macro analyses. Previously, at WestJet from July 2013 to March 2023, Brian contributed significantly to the Experience Analytics practice, leading initiatives in digital metrics and UX research. Brian's earlier roles include Senior Quality Assurance Analyst positions at Optimal Payments PLC and Critical Mass, where leadership in quality testing for major clients was a central responsibility. Brian holds a B.Tech in Information Systems from the Southern Alberta Institute of Technology, complemented by studies at the University of Alberta and NAIT.
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Rümi
Here are a few reasons why we're Alberta's Top Employers (2022 & 2023): • As part of Rümi's pandemic response, the organization increased coverage for paramedical services by 300 percent and implemented a paid Well-Being Day to ensure that employees were able to find time for self-care -- additionally, the company organized home gift drops of flowers, chocolates, and plants to help brighten employees' days • Rümi's flexible benefits plan enables employees to allocate excess credits to health and personal spending accounts, a group RRSP, a share purchase program or used to offset pension contributions • Rümi invests in the education of current and future generations, providing tuition subsidies for employees interested in furthering their education and academic scholarships for children of employees (to $1,500 per child per year) We’re basically your home’s personal assistant. We connect you to vetted, home-service experts to get your home to-dos done. Powered by ATCO. In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.
