Anna Lessa has a diverse background in customer service and IT support, with recent experience at TOTVS as a Customer Service representative, where responsibilities included managing customer inquiries and implementing solutions using platforms like Zendesk, Aivo, and Cisco. Previously, Anna worked as an IT Analyst at Nubank, providing both on-site and remote support for user requests while performing corrective and preventive maintenance on software and hardware. Currently, Anna is engaged in customer service at Rúmina and is pursuing a degree in Psychology at Universidade Cruzeiro do Sul from 2024 to 2028.
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