Christopher Courtiour

Christopher Courtiour has a robust background in customer service and management, with over five years of experience as an Assistant Customer Service Manager at Harrods, where leadership of a team of 12+ advisors led to a significant increase in performance metrics. Notable achievements include a 40% improvement in chat response times and a 20% rise in customer satisfaction through effective implementation of new tools and training. Prior experience includes roles as Customer Loyalty Lead Adviser and Customer Loyalty Adviser at Harrods, contributing to enhanced team performance and resolution times. Additionally, Christopher has experience in customer experience management from a brief tenure at Runna and previous positions in sales and concession management at Molton Brown. Christopher holds a Bachelor of Arts (Honours) in English Literature from the University of Westminster.