Jack Parkhill

Jack Parkhill has worked in various customer success and account management roles since 2014. In 2021, they began working as a Sr. Customer Success Manager at Runwise. Prior to this, they were a Strategic Customer Success Manager at Panoply, where they achieved a 100% renewal rate in their first quarter and managed 50+ key accounts totaling over $1 million in contract value annually. Jack also increased the book size by 5% in successive quarters. From 2019 to 2021, Parkhill was a Customer Success Manager at Wyng, where they increased the renewal rate for their book of business by 10%, managed 50+ accounts totaling over $1 million in contract value annually, and built and maintained strong relationships with clients including enterprise brands such as Nestle and Disney. From 2017 to 2019, they were a Customer Success Manager at Goodwall, where they managed the accounts for the entire company client base, autonomously ensured all day-to-day client needs were met, leading to a renewal rate above 80%, and ensured all day-to-day needs were met including user outreach, hosting Q&A sessions, promoting recruitment trips, and providing status reports. From 2015 to 2017, Parkhill was an Account Manager at Gannett, where they prospected for new clients through warm and cold calling to set meetings for account executives, regularly surpassed monthly revenue goals totaling over 150k/month, and built and maintained strong relationships with clients, spending as much as 100k annually. Additionally, from 2015 to 2017 they were a Financial Representative at Northwestern Mutual, where they created and contacted a list of prospects, reviewed fiscal situations and created appropriate financial plans to achieve one's goals, and sustained strong relations with clients via phone calls and face to face meetings. Finally, from 2014 to 2015 they were an Intern at SVM E-Marketing Solutions, where they performed analysis reports for clients to improve website performance, edited live website content including links, blogs, articles, wire-framing, and thumbnails, and created weekly social posts for companies drawing interest towards their site.

Jack Parkhill attended Christian Brothers Academy from 2007 to 2011, where they earned their High School Diploma. Jack then attended La Salle University from 2011 to 2015, where they earned a Bachelor of Science in Marketing & International Business and Business Administration. In 2014, they attended The American University of Rome.