Basma Talaat is a highly motivated and results-driven customer services team leader with a Bachelor's degree in Environmental Science and Oceanography. With over 6 years of experience in customer service and administrative roles, they demonstrate exceptional problem-solving, leadership, and communication skills. Basma currently serves as a Subject Matter Expert at Rush Brush, coaching call center agents, handling escalations, and implementing process improvements to enhance customer satisfaction. They have a proven track record in data analysis, training, and mentorship, reflecting a strong commitment to continuous learning and professional development.
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