Michael Dsouza is a dynamic professional with over eleven years of experience in various roles, including Manager Operations, Manager CRM, and Senior Executive in Customer Service. Currently serving as the Manager CRM at Rustomjee, Michael developed strategic processes to enhance customer experience and team performance. Prior roles include Senior Collections Specialist at Firstsource and Operations Manager at Blox.xyz, where they excelled in team management and operational strategy. Michael holds a Post Graduate Diploma in Business Management from William Carey University and a Bachelor of Commerce degree.
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