SERVICE:
At RUWAG our mission is to provide impeccable support during project planning, installation, maintenance and emergencies.
We hold a deep commitment to a customer’s total satisfaction.
Our highly trained service staff help to keep your system running smoothly and protect your technology investment.

Regardless of whether you purchased your instrument from us, we can offer a service contract and maintenance program for any situation. According to your contract, services can include:

• Extended Warranty and Support Agreements
• Preventative Maintenance
• Help Desk
• On-site Support

Our team of trained and certified service engineers is available to answer your need for technical support, parts replacement or equipment repair. If the situation calls for an onsite consultation, RUWAG will send a technician to quickly diagnose and resolve your need.

SUPPLIER-INFO:
We see ourselves as an active distributor of high quality diagnostic and state-of-the-art products of selected manufacturers in the Swiss Diagnostics and Life Science market.

On exclusive basis, we represent manufacturers doing their own research, development and production. With our long standing experience we want to be in charge of a defined market and customer segment, with professional and comprehensive care.

• We support customers with teams or experienced laboratory consultants and  service technicians

• We maintain an own laboratory for customer issues. We also offer customized training in our training facility

• We have stock capacitiy for over 22'000 items (cooled from -80°,-20°, 2-8°, up to room temperature)

• We are established troughout Switzerland. Our multilingual staff communicates in German, French, English and Italian

Please don't hesitate to get in contact if you are interested in collaborating with RUWAG.

RUWAG Diagnostics - Life Sciences

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