Mercy Gitau is a skilled Customer Success Manager currently working at Rwazi and simultaneously serving as the Community Manager for Customer Success Africa, specifically in Kenya. Previously, Mercy held the role of Customer Success Manager at Cellulant from April 2019 to October 2024, where responsibilities included post-sales support for e-commerce clients, driving user adoption, and managing a diverse portfolio of over 24 enterprise merchants across Africa, achieving a 30% revenue growth. Additionally, Mercy's experience as an Operations Analyst involved managing support for local e-commerce merchants and improving service delivery through operational metrics analysis. Mercy's career began as a Digital Content Intern at Cellulant, and educational credentials include a Bachelor of Arts in Communication and Media Studies from St. Paul's University, earned between February 2019 and May 2024.