Jake McGregor is an experienced IT professional with a strong background in system administration and service desk support. Currently serving as a System Administrator and Senior Service Desk Support at RWDI since January 2015, Jake provides comprehensive IT support for 550 users globally, oversees the Microsoft 365 tenant, Azure AD, and Exchange Online, and has successfully deployed Windows Autopilot with Dell for automatic provisioning. Prior experience includes providing technical support as a Service Desk Analyst at St. Joseph's Health Centre Guelph, where support was rendered to over 600 users, and developing PowerShell scripts for hardware and software deployments. Jake holds an Ontario College Advanced Diploma in Computer Systems Technology - Network Engineering and Security Analyst and an Ontario College Diploma in Computer Systems Technician - Network Systems from Mohawk College.
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