Alan Mancinotti

Alan Mancinotti is an experienced IT operations and service delivery professional with a strong background in managing application services and vendor relationships. Currently serving as the Planning & Delivery Site Lead and Service Delivery Manager at Ryanair since September 2017, Alan is responsible for ensuring service delivery aligns with contractual agreements and meets service level expectations. Previous experience includes roles as IT Service Delivery Manager at Allied Worldwide, where responsibilities encompassed service improvement initiatives, vendor management, and compliance with service level agreements, and as Service Delivery Manager at IBM, focusing on customer relationship management within the banking sector. Alan's background also includes roles at HCL Technologies as Global Service Desk Lead and previous management positions in product and marketing at Confitalia and Ricaricati Srl. Alan holds a Bachelor's degree in Economics from Università degli Studi dell'Aquila.