David Wall currently serves as the Service Design and Transformation Manager at Ryanair, focusing on managing change requests and leading service design projects to enhance customer service processes and KPIs. With a history of roles at Ryanair that includes Customer Success, Optimization & Application Manager and Customer Disruptions and Airport Helpdesk/Support Manager, David has developed expertise in operational optimization, stakeholder collaboration, and managing customer communications in high-pressure environments. Prior experience includes positions in food and beverage services and customer care, complemented by educational qualifications in project management and tourism services.
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