Mark O'Shea is a seasoned IT professional with extensive experience in system administration and technical support. Currently serving as a Linux/Cloud System Administrator at Ryanair since January 2015, Mark specializes in architecting cloud infrastructure solutions using AWS services. Prior to this, Mark worked as a Data Services Engineer at PGi for nearly a decade, focusing on the deployment and maintenance of web-based collaboration and audio conferencing products. Early career roles include a HelpDesk Technician at AOL Ireland, providing customer support and creating knowledge base documentation, and a Manufacturing Test Technician at EMC, where Mark debugged test processes and collaborated with engineering teams. Mark holds a Bachelor of Science degree in Information Technology from Dublin City University and a National Certificate in Electronic Engineering from Munster Technological University.
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