Deja Simon

Deja Simon is a professional with extensive experience in customer service and operational efficiency roles. Currently serving as a Contact Center Team Lead at Ryder System, Inc., Deja focuses on fostering relationships with maintenance locations and developing structured training programs for new hires. Previous roles include Technical Customer Service Specialist at Wolters Kluwer Tax & Accounting US, where high-level technical support was provided for cloud-based issues, and Client Care Coordinator at Homewatch CareGivers, managing client and caregiver scheduling. Deja also contributed to student retention efforts as a Retention Services Assistant at Fort Valley State University and offered tutoring support through strategic assessment as a Volunteer Tutor. Deja holds a Bachelor of Arts in Liberal Arts and Sciences from Fort Valley State University.