John Kelleher has over a decade of experience in program and project management, primarily with American Express from February 2010 to October 2021, where responsibilities included managing over 30 staff members and consolidating multiple Salesforce instances for a user base exceeding 10,000. In addition, John developed key tools that enhanced business processes and reduced operational cycle times. Currently serving as a Senior Scrum Master at Ryder System, Inc. since November 2021, John leads three scrum teams focused on improving customer-facing websites. Educational qualifications include a Bachelor of Arts in Professional Management and an MBA in Business Administration from Nova Southeastern University, along with an Associate of Science in Marketing Management/Customer Service Technology from Broward College.
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