Mahendra Thapa is currently the AVP of Customer Experience at Saathi and previously served as the Director at WhiteHat Jr, where they led the B2C and B2B operations for online coding and math programs across India. With over 14 years of experience in customer experience, contact center operations, automation, and optimization, Mahendra has worked in diverse sectors including education, logistics, and e-commerce. Their notable achievements include launching new product lines and enhancing operational efficiency. Mahendra holds an MBA in Retailing and Retail Operations and a Bachelor of Commerce from Doon University.
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