Marcus Baker

Marcus Baker serves as the Head of Technical Service Management at Sabio, leading strategic planning, service delivery, and continuous improvement of technical processes. With a career spanning over two decades, Marcus has held various roles at Sabio, including Group Managed Service Transition Manager, Service Manager, and Enhanced Support Services Manager, where responsibilities included client relationship management, service governance, and adherence to ITIL standards. Prior experience includes positions at Accident Exchange as IT Infrastructure Manager and network operations roles at AT&T and Sun Microsystems, emphasizing technical support, incident management, and telephony systems. Marcus possesses extensive knowledge in contact center operations, telephony platforms, and is an Avaya Certified Specialist in Convergence Technologies.