Mostafa Oudderhem

Mostafa OUDDERHEM has a solid background in contact center solutions and telecommunication. Mostafa worked as a CTO at Sabio from 2020, where they specialized in Genesys Cloud and Avaya systems. Mostafa was responsible for implementing and administering Genesys Cloud, configuring IVR architecture, integrating with CRM systems, scripting configuration, and troubleshooting issues. Prior to that, they worked at Coverage Communication as a CTO from 2017 to 2020 and as a VOIP Engineer specializing in Avaya contact center solutions from 2017 to 2020. Mostafa also has extensive experience at Netas, where they worked as a Technical Team Leader and Senior Technical Specialist from 2006 to 2017. At Netas, they were responsible for installing, configuring, and supporting various Avaya, Nortel, and Siemens IPBX products. Overall, Mostafa OUDDERHEM has deep expertise in contact center solutions and a strong technical background in telecommunication systems.

Mostafa OUDDERHEM obtained a professional bachelor's degree in Network, system, and Security engineering from FST Settat between 2013 and 2014. Following this, they pursued a Master's degree in Network, system, and Security at the same institution, which they completed between 2015 and 2017.

In terms of additional certifications, Mostafa has obtained numerous qualifications from various institutions. This includes certifications such as Genesys Cloud CX: Outbound Certification, Genesys Cloud Certified Developer, Genesys Cloud Quality Management Certified Specialist, Genesys Cloud CX: Architect Certification, Genesys Cloud CX: Scripting Certification, and Genesys Cloud Certified Professional, all obtained from Genesys between 2020 and 2023.

Additionally, Mostafa has certifications from Avaya, including ACSS - AVAYA Aura Communication Applications Support, Avaya Aura Call Center Elite Implement Certified, ACIS - AVAYA Aura Communication Applications Integration, ACSS - AVAYA Aura Core Components Support, ACSS - AVAYA IP OFFICE Contact Center, Avaya IP Office Platform Support Certified, ACSS-3000 IP Office Platform, Avaya Aura Core Components Integration, and Avaya Aura Contact Center Rls 6.3 Implementation.

Furthermore, Mostafa obtained the ITIL-Foundation V3 certification from EXIN your ICT competence partner, the VCP-6 certification from VMware, and Cisco CCNA Routing & switching certification from Cisco.