Thomas Gregory

Thomas Gregory has a strong background in service management and customer contact strategies. Thomas'smost recent role was as a Service Manager at Sabio, where they worked with large clients to deliver exceptional customer contact solutions. Prior to that, they worked at Vodafone as a Service Specialist, responsible for creating service models and ensuring compliance with customer service levels and regulatory requirements. Thomas also served as a Service Delivery Manager at Vodafone, overseeing complex managed services for FTSE 100 clients. Earlier in their career, Thomas worked as a Customer Service Manager at Cable and Wireless and as a Call Centre and Telesales Manager at Great Western Trains, where they achieved significant improvements in call answer rates and service levels.

Thomas Gregory attended Prescot School Merseyside from 1977 to 1982. Thomas did not obtain a degree or pursue a specific field of study during this time. In terms of additional certifications, Thomas obtained the following certifications from LinkedIn: ITIL® Foundation 4 First Look in January 2021, Being Positive at Work in June 2020, Learning VoIP and Unified Communications in April 2020, and Time Management: Working from Home in April 2020.