Gregory Roberts

Gregory Roberts is a proven leader in IT Service Management and Operations with over 10 years of experience in service and help desk management as well as enterprise application support. They have demonstrated expertise in operational process design, outage reduction, and incident management, successfully building and leading teams through hiring, onboarding, coaching, and career development. Gregory held various roles, including Senior Manager of Technical Support at Verizon and Manager of IT Operations at Sabre Corporation, where they significantly improved platform availability and reduced operating expenses.