Haiyan L. is an accomplished IT Service Manager with a focus on project management, technical client service, and training delivery. Haiyan has held various leadership roles, including Japan Help Desk Team Leader at Dimension Data, where they successfully built a new IT help desk team, significantly improving customer satisfaction. At Visa, Haiyan earned the Go Beyond award twice for outstanding project management and operational support. Currently serving as a Senior Project Manager at Sabre Corporation, they manage project delivery for strategic hotels, ensuring effective communication and risk management throughout project lifecycles. Haiyan is certified in PMP, CompTIA Network+, and holds JLPT1 proficiency.
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