Derek Montross

Derek Montross is an experienced Customer Success Manager with a demonstrated history of enhancing customer relationships and driving satisfaction across various organizations. Currently at SADA, An Insight company, since April 2019, Derek has previously held positions at PatientPop Inc. and Demandforce, where responsibilities included onboarding, training, and proactive outreach to improve client retention and health scores. Prior experience as a Lead Development Manager at Demandforce involved consulting with medical practices on marketing automation, while earlier roles included Account Manager at The Creative Group, focusing on client acquisition and marketing strategy. With significant sales experience at MAT Holdings, Inc., Derek achieved substantial customer growth and led numerous training initiatives. Derek holds a Bachelor of Arts in Business/Corporate Communications and Corporate and Organizational Communication from Western Kentucky University.