Rafsan Junaid is an experienced Service Delivery Manager at SADA, An Insight company, with a tenure starting in September 2020, where responsibilities include leading support teams, managing end user services, and driving new initiatives for IT support. Previous roles include Senior Incident Manager and Sr Google Workspace Support Engineer, focusing on incident resolution, quality audits, and customer support for Google Workspace environments. Prior experience at TELUS involved providing technical support, managing user acceptance testing, and developing training materials. Rafsan holds a Certificate in Business Analysis - Information Technology from HEC Montréal, a Bachelor’s Degree in Civil Engineering from the University of Ottawa, and a Bachelor’s Degree in Civil Engineering from Concordia University.
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