Russ Thomas

Russ Thomas is a seasoned professional with extensive experience in service delivery and project management. Currently serving as a Service Delivery Manager at SADA since June 2020, Russ brings a wealth of expertise from previous roles, including Senior Manager and Project Manager at NCR Corporation, where management of global customer services and ATM support was paramount. This role involved overseeing 200 reports and achieving performance metrics aligned with ITIL standards. Prior to that, Russ held various positions at NCR, including Service Desk Manager and Global Support Analyst, where effective team management led to consistently exceeding service levels for major North American companies. Early in their career, Russ served in the United States Air Force as a Communications and Computer Systems Specialist, earning notable awards for excellence. Russ holds an educational background from the Community College of the Air Force.