Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

With over 29 Million subscribers and an estimated market share of 67%, the Company has the widest modern mobile network coverage in Kenya and prides in its experienced shareholders, attractive tariffs, a nationwide network of effective dealers, high caliber staff and management enabling it to maintain its position as the region’s mobile market leader.

M-PESA has over 23 million subscribers, supported by a nationwide agent network of over 156,000 outlets. M-PESA is the world's most developed biggest mobile payment system.

Telecommunications

Safaricom

Safaricom's headquarters in Nairobi, Kenya

This department focuses on designing, coding, testing, and maintaining software applications to meet business needs.

Software Development

This department focuses on enhancing customer satisfaction and engagement through effective service and support initiatives.

Customer Experience Management

This department focuses on driving revenue through direct and indirect sales activities, managing client relationships, and facilitating effective marketing strategies.

Sales Department

This department manages and enhances the interactions between the organization and its customers, ensuring effective service and support.

Customer Support Operations

This department focuses on ensuring the quality and reliability of software products through testing and validation processes.

Quality Assurance

This department focuses on fostering and managing relationships with trade partners to enhance business opportunities and market presence.

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Other teams

Customer Experience Management

Sales Department

Customer Support Operations

Quality Assurance

Trade Development