Lucy E. is an experienced professional in customer service and aftercare management, currently serving as the Aftercare Team Leader at Sage Homes since December 2023, where responsibilities include leading the Aftercare team and implementing a new IT system for defect management. Previously, Lucy E. held various positions at Countryside Partnerships from October 2015 to October 2023, including Defects Advisor and Customer Service Manager, overseeing customer service on a long-term Joint Venture project and ensuring 100% RAF. Earlier experience at the National Skills Academy for Health includes roles as an Administrator, Administrative Assistant, and Business Admin Apprentice, which involved a wide range of administrative tasks and customer liaising.
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