Gary Ford is a seasoned professional with extensive experience in customer experience and process improvement, currently serving as a Senior Customer Experience Manager and Senior Process Analyst at Sage since February 2020. Ford specializes in HR process design, governance, and change management, leveraging colleague insights and stakeholder management to drive sustainable improvements. Prior to Sage, Ford worked at npower from September 2000 to January 2020, holding various roles including Process Improvement Manager, where significant operational efficiencies were achieved, and Customer Experience Improvement Lead, focusing on enhancing domestic customer journeys. Ford's educational background includes a BSc (Hons) in Surveying & Mapping Science from Newcastle University and multiple certifications in business improvement and management.
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