James Ross has over two decades of experience in customer service and sales management, primarily at Sage since January 2008, where the role of Commercial Transformation Manager focuses on exceeding customer expectations. Previous positions at Sage include Senior Customer Service Manager, Customer Service Manager, and Sales Team Manager, each emphasizing team leadership, coaching, and enhancing customer experiences across various products and services. Prior experience at GE Capital involved managing TCF compliance and leading sales teams, while at Yorkshire Bank, James held roles in resource analysis, customer retention, and fraud prevention, showcasing a consistent track record of driving performance and delivering results in customer-focused environments.
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