Jonathan Cummins

Jonathan Cummins is the VP of Services and Customer Success at Sage, where they implement a global Customer Success strategy focused on transforming customer retention and recurring revenues. Previously, they held several key leadership positions at Sage, including Director of Customer Services UK and Director Loyalty and Retention, where they successfully led large teams and initiated significant improvements in customer satisfaction and operational performance. With an impressive educational background that includes a Master's degree in Programme Management from the University of Durham, Jonathan is known for their exceptional leadership in customer experience management and business transformation.