Lucy Palmer

Lucy Palmer is the VP of Support Excellence at Sage, where they focus on creating sustainable business change through healthy organizational cultures that enhance customer and employee experiences. With a robust background in business transformation and customer experience management, Lucy has held key roles at companies like British Gas Services and Vodafone, emphasizing performance improvement and strategic vendor management. Their extensive experience also includes freelancing as a social media and business manager, where they grew online communities and guided entrepreneurs. Additionally, Lucy has founded Windrush Vale Consulting, delivering various freelance projects in culture and business change. They earned an MBA from Henley Business School, enriching their practical expertise with academic knowledge.