Neil Dawson is a Global Process Architect at Sage, where they manage Continuous Improvement for the Customer Success Team. With over 20 years of experience in Customer Service and Continuous Improvement, Neil has a deep understanding of prioritizing the customer experience. They have previously held roles such as Team Manager at RWE npower and Continuous Improvement Manager at RWE npower and Sage. Neil is passionate about identifying, designing, and delivering enhancements that benefit both customers and business performance.
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