Phil Mason

Phil Mason is an experienced IT professional currently serving as the Global IT Service Delivery & Optimisation Manager at Sage since June 2021. In this role, Phil leads a team that globalizes and manages Service Management and Operational practices, overseeing the Network Operations Centre and managing Incident, Change, and Problem Management processes. As Director of Mason IT Solutions Limited since October 2015, Phil provides IT solutions and services to various organizations. Previously, Phil held multiple roles at Home Group, including SD Improvement Lead, where responsibilities included the design and implementation of key Service Management processes. Additional experience includes roles at DXC Technology, Barclays, Balfour Beatty, and initial positions at Home Group, showcasing a diverse background in IT support and management. Phil's educational background includes training at Zenos IT Academy and Cramlington Learning Village.