David McCoy (Mac)

IT Support/Help Desk at SAGE

David McCoy (Mac) has a comprehensive work experience in various roles within the IT and security industry. David started their career in 1989 as an E-4 in the United States Armed Forces, where they were responsible for food ordering and storage for a crew of 200+.

After their military service, they worked as a welder at Everet Clugston from 1993 to 1995. David then joined Westinghouse Security Systems as a Lead Technical Support Specialist, where they managed team schedules, monitored staffing levels, and implemented policies and procedures.

In 1995, Mac moved to Protection One as a Technician and later transitioned to Monitronics International as the National Technical Training Manager. In this role, they trained sub-contractors and technicians on the proper installation of security systems.

Mac then worked at ATI Enterprises as an Electronics Service Technician Instructor, responsible for training students in various electronic equipment. David also provided maintenance and servicing of onsite equipment.

David continued their career at Protection One as a Tech Support Agent, troubleshooting control panels, CCTV, and fire systems. Mac's next role was at Interface Systems as a Help Desk Technician, assisting customers with DVR management and troubleshooting alarm and DVR-related problems.

In 2014, Mac joined Fortress Security, LLC as a Field Technician, installing alarm control panels, CCTV camera systems, and ensuring the best system layout for customers' needs.

Most recently, Mac worked at SAGE Quick Technologies as an IT Support/Help Desk, providing technical issue resolution and training customers on company products and services.

Throughout their career, Mac has gained extensive experience in IT support, technical troubleshooting, training, and security system installations.

David McCoy (Mac) attended Quemado New Mexico from 1988 to 1989. Prior to that, they also attended Quemado High School from 1987 to 1989. Additionally, they attended Luna Vo-Technical Institute, although the specific dates of enrollment are not provided. No degrees or fields of study are mentioned for any of the educational institutions.

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