Jonathan Rose is an experienced operations leader with a robust background in managing call center environments and customer engagement strategies within the healthcare and telecommunications sectors. With roles at Convergys as Site Director and Senior Operations Manager, Jonathan successfully managed large teams and operations targeting customer support and sales. Jonathan further honed expertise in operations and financial performance as Director of Operations at HGS and currently at Sagility, overseeing healthcare client projects and driving operational excellence. Previous experience also includes a contract role at Kemper focusing on customer interaction technology and a brief tenure as Director of Customer Experience at Freedom Mortgage, enhancing the customer journey throughout various servicing stages. Jonathan holds a degree from the University of Phoenix with a GPA of 3.67.
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