Mark-Anthony Jackson is an experienced professional in IT Service Management, currently serving as the Associate Director of IT Service Delivery at Sagility since April 2022. Previous roles include Senior Manager of IT Service Delivery at Sagility and Site Lead for IT Services at HGS - Hinduja Global Solutions, where responsibilities involved supervising technical personnel and ensuring compliance with SLAs for over 3000 users. Mark-Anthony has also held positions at STARTEK and ACCENT Marketing, focusing on technical support and ensuring system integrity for various IT operations. Mark-Anthony holds a Diploma in Computer Systems Technology from Vector Technology Institute and has foundational education in business and mechanical technology from pre-university and high school institutions.
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