Michael Sowards is a seasoned Customer Success and Operations Manager with over eight years of experience in B2B and B2C environments, particularly within the SaaS sector. Currently serving as an Operations Manager at Sagility, Michael is responsible for executing tactical plans and managing high-impact programs while fostering strong client relationships. Previously, Michael held roles including Operations Manager and Customer Success Manager at Sitel Group and SYKES, where they were recognized for top performance and customer engagement. Michael earned a Bachelor of Science in Sociology from Brigham Young University, where they also contributed as a student researcher.
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