Roxy Nacu is a Lean Six Sigma Master Black Belt with over 16 years of experience in the BPO industry, currently serving as the Associate Vice President of Engagement Services Practice at Sagility. Roxy has held various roles in Operations, Quality, and Business Excellence, predominantly in the healthcare domain. Previously, Roxy worked as a Director of Business Excellence at HGS and held leadership positions at UnitedHealth Group and Convergys, where they managed multiple consulting engagements and implemented strategic initiatives for process improvement. Roxy holds a Bachelor of Science in Physical Therapy from San Pedro College - Davao City.
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