Suleman is a seasoned business excellence professional with 22 years of experience in Quality, Training, and Service Delivery, actively working at Sagility as an Assistant General Manager in Corporate Business Excellence since 2020. They have a diverse background in various industry domains, including U.S. healthcare, IT Service Management, Telecom & Utilities, eCommerce, and Internet Service Providers, and have led or mentored over 30 projects involving Six Sigma, LEAN, and Automation. Suleman has previously held roles such as Quality Manager at Infosys BPO and Senior Manager at HGS, and they are certified as a Six Sigma Black Belt and Project Management Professional (PMP). Currently pursuing a BA in English Literature from Delhi University, Suleman continues to focus on enhancing service delivery quality and compliance in healthcare.
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