Vineet Verma is an executive with over 23 years of experience in international contact centers, specializing in healthcare, travel and hospitality, insurance, and retail. They have a proven track record in building high-performing teams, streamlining processes, and implementing technology to enhance customer experience while reducing costs. Vineet managed multimillion-dollar budgets and led digital transformation initiatives, earning recognition for assembling the Best Transformational Team across the Philippines and North America. Their career spans leadership roles in companies such as Teleperformance and Fusion BPO Services, and they are currently the Vice President - India Voice lead at Sagility. Vineet earned a Bachelor in Hotel Management from IHM Lucknow.
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