Austin Paschal is an experienced IT professional with a strong background in identity and access management (IAM) and technical support. Currently serving as a Service Desk Technician at SAIC for the Federal Aviation Administration, Austin provides Tier 1 support for over 60 users weekly, managing authentication and resolving access issues. Previous roles include Help Desk Technician at Benefitfocus, where system readiness and device management were key responsibilities, and Identity and Access Management Applications Analyst at Children's Healthcare of Atlanta, focusing on enterprise IAM support and SSO integrations. Additionally, Austin operates as an Identity & Access Management Consultant for Paschal Innovations LLC, designing hybrid IAM environments. Educational credentials include a Bachelor's Degree in Systems & Industrial Engineering from Kennesaw State University, achieved with a GPA of 3.3.
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