Erik J. is a seasoned ITSM Process Engineer and ITIL expert with extensive experience in leading IT operational improvement projects. Currently serving as the ServiceNow ITSM Practice Manager Senior at SAIC, they support the US Department of Transportation. Previously, Erik has held significant roles at USAA, SAIC, and Statefarm Insurance, focusing on process improvements and ITSM best practices. With a PhD in Experimental Particle Physics from the University of Washington, Erik has also contributed to pioneering service management paradigms at CERN and driving ITSM initiatives across various sectors.
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