Kim Smith

Kim Smith is an experienced professional in project administration and client services, currently serving as a Project Administrator at Saicom since February 2022. Previously held roles include Client Service Representative at Phoenix Financial Services Group and Client Care Consultant at ASI Financial Services, where responsibilities involved providing product information related to employee benefits. Kim has a strong background in team leadership as the Member Contact Centre Team Leader at Genesis EB Solutions, where oversight of agents and management of queries was key. Early career roles include customer support positions at NEOTEL, Avon, RNA, MTN, Business Connexion, and Absa Group, focusing on administration, sales, and client service. Education includes multiple qualifications from the Institute of Health Risk Managers and a RE5 Qualification from Moonstone Business School of Excellence, with ongoing studies towards an NQF5.